Information that helps
- Property type and approximate number of storeys.
- Installation, repair, cleaning, guard, roof-edge or drainage objective.
- Where the condition occurs and when it appears.
- Wide roofline, close-up, outlet and ground-discharge photos.
- Access restrictions, pets, gates, decks or overhead services.
- Preferred contact method and timing.
For condominium and commercial properties
Add the building or elevation list, on-site contact, operating or resident constraints, preferred service window and any required documentation. Label photos by location so each condition can be traced.
Privacy and urgent conditions
Use the form only for information needed to review the request. Do not send payment information or sensitive identity documents. If a component appears loose over an occupied area, keep people away from the area and contact an appropriate emergency or property professional.
A defined process from observation to closeout
Send the essentials
Share contact, property, service or symptom and preferred timing.
Add useful context
Include safe photos, water behaviour and access constraints.
Clarify the scope
Separate repair, maintenance, replacement and other-trade needs.
Confirm the next step
Review availability, site requirements and how an estimate will be prepared.
Questions about this service
Do I need to know the exact service?
No. Describe the symptom, location and desired outcome. A request can begin without a technical diagnosis.
Which photos are useful?
Send a safe wide view of the elevation, a close view of the condition, the nearest downspout and the surrounding discharge area.
Should I climb a ladder for photos?
No. Stay on the ground. Elevated inspection should use appropriate training and equipment.
Can a property manager submit several locations?
Yes. Use consistent building and elevation labels, note priorities and include the access and approval contact.
Does submitting the form confirm a price or appointment?
No. It starts a service enquiry. Availability, scope, timing and price must be confirmed separately.